Appointedd and Red Ant
Red Ant and Appointedd work together to offer retailers elevated omnichannel customer journeys. Customers can schedule virtual consultations with experts in their chosen area of interest on our joint clients’ websites.
Appointedd is used for the scheduling of these consultations, while Red Ant is the video software that the consultations are hosted on.
Our story so far
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Who is Red Ant?
Red Ant is an omnichannel retail platform built to maximize sales. Red Ant’s state of the art software unifies the systems, content, and insights that store associates need to provide exceptional customer experiences in-store and at home. Appointedd’s scheduling software connects with Red Ant’s virtual consultations to provide retailers with a full solution for their online customer journey, from scheduling the consultation, to sending a reminder, to hosting the 1:1 virtually.
The customer experience
Innovate your customer journey and stand out from the crowd
Charlotte Tilbury utilize Appointedd’s partnership with Red Ant as part of their strategy to remain at the forefront of retail innovation. Committed to exceptional omnichannel customer journeys, Charlotte Tilbury used Appointedd’s open API to build their own front-end for the entire virtual consultation appointment flow. Despite a number of external factors that have made the retail industry a difficult place to thrive over the past few years, Charlotte Tilbury’s ability to innovate and flex to respond to consumer behaviour has enabled them to continue their pattern of growth.
“At Charlotte Tilbury, it’s important that we make every single customer interaction feel elevated and personal across each one of our touch points so that our customers can feel and look the most confident and beautiful versions of themselves. With Appointedd’s partnership with RedAnt, we are creating the next generation of immersive experiences for our customers in a continued blurring of the lines between the physical and the digital – and building closer connection to millions of customers worldwide as they discover the world of Charlotte Tilbury makeup and skincare through 1:1 experiences!”
Szilvia Szabo, Product Lead at Charlotte Tilbury Beauty
What's next?
Appointedd and Red Ant look forward to scale their joint offering and seek new clients who are enthusiastic about how this partnership can transform their customer journeys. If you’re interested in finding out more about how Appointedd and Red Ant could work for your business, you can book a call with one of our Client Partners by selecting a day and time that suits you below.