Moss
As a premium brand selling luxury clothing, Moss understands its customers want and need appointments to find the right fit.
Key results
100+
80%
30,000+
20,000+
6,000+
Why us
In 2019 Moss tested Appointedd to see how it compared to the scheduling software competitor they used at the time. Impressed with the software’s ease of use, customisation, and flexibility, Moss have used Appointedd to power their bookings ever since. With Appointedd, Moss can now easily see everything that’s going on in-store from one place.
“Appointments have been key. We have appointments booked by customers every single hour of the day, 24 hours a day. When you look at the stats, 50% of our appointments are booked outside of store trading hours, just to give you a picture of how critically important that is. This has been the cornerstone driving the average transaction value and conversion.”
Ian Shaw, Retail Director
Why now
Moss always endeavour to offer their customers an experience that reflects the luxury of the brand. Appointedd empowers them to test which customer journeys perform the best, create a branded booking flow, and easily promote certain events on their website. The flexibility of the booking tool allows Moss to offer the bespoke experiences their customers know and love.
“The data is something that really pushes Appointedd ahead of competitors. In my work with other providers, they promise a lot and under deliver. From my experience with Appointedd, especially from the level of data we have requested leading up to lockdown, it has been no challenge at all. It’s remarkable – the team always over delivers”.
Dylan Thompson, Hire Multi-channel Operations Manager
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