Falkirk Business Hub

The Hub was looking for a tool that would help them increase the use of their meeting rooms. Previously they took all reservations over the phone via their manned reception; what they wanted was a way to make room bookings quicker and easier without losing the personal touch their clients had come to know and appreciate.

“Appointedd allows people to go online and check availability for meeting spaces and make bookings if they want to,” they told us. “They know then that they’ve made the reservation when they’re thinking about it and then they get a personal follow-up from one of our hosts who’ll contact them to confirm the reservation and go through the personal details.”

Something that’s very important to The Hub is excellent service for their clients, and the way they use Appointedd reflects that: “Our clients are finding it a useful service because they have a general overview of the calendar, so they can see availability; they like that. And I think the fact that it calculates how much it’s going to be for them is good, because you can put in the number of hours that you’re looking for and it tells you what the total price will be.

The Appointedd system goes hand-in-hand with The Hub’s live reception and stops any double-booking by keeping everything up-to-date: “Our hosts put any bookings that come in over the phone or in person into the Appointedd calendar, so that if someone is then looking to make a reservation online they can see what’s available. Anything offline becomes online in the Appointedd system so they’re both showing the same thing.”

And the team at The Hub are reaping the rewards too: “In terms of the admin side of it, it just kind of manages itself. We get a notification to say that a booking has come through, and then you’ll make contact directly with that person. We get all the information we need about them from the Appointedd system and then we get in touch with them to confirm the booking. They find it really easy to get the confirmation in an automatic email and then follow that up.”

An added benefit of using Appointedd for The Hub is that it’s given them another way to boost their online promotion: “We do a lot more social media and online advertising now than we were doing, and being able to promote the fact that you can book online has been useful for us. It’s given us a tool to actually advertise, and it lets people go and have a look and say “Oh right, that is available” so even if they don’t actually click through the process and make a booking, they are using the system to access the information.”